Managed Care

Components of the Programme

Disease Management

This involves clinical/medical management of the affected members through a network of preferred Medical Practitioners.

Laboratory Monitoring

As guided by the National HIV/AIDS Treatment Guidelines as well as the Bomaid HIV/AIDS Treatment Protocol, members are monitored through periodical laboratory tests and these are undertaken at preferred Laboratory Service Provider.

Drug Dispensing

This is done directly from the designated service providers. Members residing in and around Gaborone collect their medications from the designated service providers, whereas those residing far from Gaborone receive their medications through a courier service to their designated Service Providers (Doctors or Pharmacies).

Treatment Adherence Counselling

This is done at the Bomaid Managed Care Unit by qualified and experienced counselors and is directed at the various needs of the member. Treatment defaulting, laboratory monitoring defaulting and other clinical or social problems are addressed by the counselors. Strict follow – up procedures are put in place to assist members.

Reporting, Monitoring and Evaluation

Reporting, monitoring and evaluating of the programme’s progress is undertaken continuously and reports are made available to the relevant stakeholders. Reports are statistical and no specific and confidential information about the member is divulged.


This involves treatment of cancer. It includes medical oncology (the use of chemotherapy and other drugs to treat cancer), radiation oncology (the use of radiation therapy to treat cancer), and surgical oncology (the use of surgery and other procedures to treat cancer).


Used for people with kidney problems, this involves treatment that filters and purifies the blood using a machine. This helps keep your fluids and electrolytes in balance when the kidneys can’t do their job.

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