Chartis Travel Guard - Claim Procedure

Medical Accident & Sickness Expenses Claims
For the claims procedure contact: satravelclaims@travelguard.com

Documents usually required

• Claim form
• Doctor’s report
• Original Admission/discharge card
• Original Bills/Receipts/Prescription
• Original X-ray reports/ Pathological/ Investigative reports
• Copy of passport/Visa with Entry & exit stamp

Procedure: in cases of Hospitalization

• Please call the Travel Guard International on +27 11 251 3600 in cases of emergency to get guidance directly from them.
• When you call through, the operator will ask for your membership number (BOMaid)
• Normally Travel Guard International refers members to its preferred hospitals and makes payments directly to the hospitals.

Procedure: Where Hospitalization is not required

• Contact Travel Guard International on +27 11 251 3600 and ask for a Claim Form from them and fill in.
• It is necessary to obtain the attending physician’s signature on the Form.
• Please collect all bills/receipts/invoices and file for reimbursement
• Documents are submitted at BOMaid or Botswana Insurance Company (BIC).
• BIC will then fax the claim forms to International SOS claims department for investigations and authorization for payments.
• Payments are normally processed through BIC.

For any further information, please contact our Marketing officers on 3633-268/278.

This special policy is exclusive to scheme C members only; hence you will enjoy a free travel cover valued at P 1million, over and above your standard scheme C benefit package of P 1, 7 million at NO extra cost! This, without a doubt, relieves you from the hassles of acquiring travel cover with every trip/journey that you make! BOMaid has made it all easier for you!

Please refer to the travel insurance brochure for more information on scheme c additional benefits. Other incentives provided exclusively to scheme C members are as follows:

• An Annual Executive Medical Examination
  The scheme C member gets the privilege of having an annual medical exam, which can be undertaken at anytime during the year by a simple telephone appointment with our designated specialists.
  
  
• Door Step Delivery of Your Chronic Medication
  Should you as a scheme C member be enrolled on our chronic ailments program, we will deliver your medication to your destination of choice (within Botswana). This service is available during working hours and you can, by contacting us on the telephone numbers below, indicate as to where you wish your medication delivered. To ensure regular and continuous supply, please do book your monthly prescription at least one week before your supply runs out, and renew your prescription on a timely basis as and when required.

Dispensary Contact Numbers are: 3633-247/3633-164/ 3633-117.
Schemes C members should contact our Marketing section on 3633-278/268 to update us with their contact details, particularly physical address, cell phone numbers and email address to ensure easier and faster updates on information and new developments.

Click here to download travel cover brochure.

BOMaid Members
If you are a BOMaid Member,
click on the above link to
access your member
account.